THE DATA WE COLLECT:
Some or all of this data is collected based on transaction type:
- Full Name
- Company Name
- Contact Tel Number
- Billing Address
- Delivery Address
- Email Address
- IP Address
This information is collected from the customer at the time of purchase with us to enable us to complete the transaction and supply the goods as requested. All information collected is stored on our secure order management system for the purposes of processing the order as well as providing after sales support including returns, customer services enquiries.
STORING YOUR DATA:
We know how much data security matters to everyone. We will always treat your data with the utmost care and take all appropriate steps to protect it.
Our website is managed with a UK hosting company with high specification firewalls that act as a first line of defence from any external threats. For extra peace of mind our site has SSL encryption. We secure access to all areas of our websites using ‘https’ technology. (You can see the green padlock in your url bar)
We do not hold any payment information. All transactions on our site are through PayPal, who hold your payment information. https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev
SHARING YOUR DATA:
We will never pass on your data to a 3rd party so they can market to you.
Sometimes we may need to share your personal data with trusted third parties. In these instances, your data will only be used for the exact purpose we specify, will be transferred and stored securely, and will be deleted or rendered anonymous if we stop working with that third party.
Third parties with whom we share data are:
|Company||What they do||What we share||Where are they based?|
|Royal Mail||Letter & Parcel Delivery Company||Your Name, Delivery address and we may pass on your email address or mobile number so they can provide you with tracking information.||UK|
|Parcel Force||Parcel Delivery Company||Your Name, Delivery address and we may pass on your email address or mobile number so they can provide you with tracking information.||UK|
|Collect Plus||Parcel Delivery Company||Your Name, Delivery address and we may pass on your email address or mobile number so they can provide you with tracking information.||UK|
|Mail Chimp||Marketing automation platform (so we can send marketing emails to our subscribers)||Email address only|
Atlanta with additional offices in Brooklyn and Oakland. USA
This list may change from time-to-time in line with our business processes. Please be assured that we will only ever share your information with trusted parties who adhere to GDPR and the correct standards of security.
HOW LONG DO WE KEEP YOUR DATA:
We will only keep your data for as long as it’s needed. After that, we’ll either delete it completely or render it anonymous (removing personal data but may keep information such as order amount and items ordered for business analysis).
If you order from us, we’ll keep your data for six years in order to comply with legal obligations (Consumer rights act). You can request that some of this is removed sooner (Email address & phone numbers)
After six years,if you haven't placed any subsequent orders, we will remove your data automatically unless you have consented to receive our marketing.
YOUR RIGHTS OVER PERSONAL DATA:
You have the right to:
- Access your personal data, free of charge
- Have your personal data rectified if out of date or incorrect
- Have personal data erased, unless that would conflict with any legal obligations
- Withdraw consent for us to use personal data, if you have previously given consent
- Object to us processing your personal data and/or stop us using data for direct marketing
If you would like to exercise any of these rights, you should contact us.
IF YOU NO LONGER WANT TO RECEIVE EMAIL MARKETING:
If you had purchased from us before the 25th May 2018 (probably RC car parts or diff balls!) you may receive marketing emails from us. If you don't want to receive these, you can either click the unsubscribe link at the bottom of the email or you can contact us. We don't want anyone receiving emails from us, unless they want them!
Once you unsubscribe from emails, we will delete your email address from the marketing platform we use, currently Mail Chimp. This will be within 2 days of any request.
HOW TO LODGE A COMPLAINT WITH A SUPERVISORY AUTHORITY:
If you are unhappy with our use of personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
The ICO’s contact details can be found on the ICO’s website.
What are cookies?
Most web browsers have default settings that allow cookies to be stored. However, under the “Managing Your Cookies” section below, we explain how to disable or enable cookies, should you wish to change your settings.
It should be noted that cookies cannot harm your computer. Furthermore, we do not store personally identifiable information in any cookies we create. If you'd like to learn more about cookies in general and how to manage them, visit aboutcookies.org
Please note that we are not responsible for the content of external websites that are linked to from our website.
About the cookies we set
To make full use of the online shopping and personalised features on this website, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.
The cookies we set do not store sensitive information such as your name, address or payment details; they simply hold an anonymous 'key' that, once you're signed in, is associated with this information. However, if you would prefer to restrict, block or delete cookies from this website, you can use your browser to do so. See the Managing Your Cookies section for help.
Here's a list of the cookies we use, and what we use them for:
currency - used to define the currency in which product prices will be shown
language - used to define the language OpenCart will load
PHPSESSID - this cookie may be with another name depending on the web server settings. It holds the ID of the customer session.
_unam, GTMVisitorId, _dc_gtm_UA-976095-6, _gat_UA-976095-6, _gat_UA-976095-6_gid - These cookies enable Google Analytics to function on our website. This software helps us collate and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. This information helps us to improve the website and your shopping experience, and to make our marketing campaigns more relevant.
Managing Your Cookies
If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you may not be able to add products to your basket and buy them.
All recent versions of popular browsers give users a level of control over cookies. Users can set their browsers to accept or reject all, or certain cookies. Users can also set their browser to prompt them each time a cookie is offered. The instructions for changing your cookie settings are different for each type and version of browser.
To disable or change the settings of your cookies
If you are not sure of the type and version of browser you use to access the web:
For PCs: click on 'Help' at the top of your browser window and select the 'About' option
For Macs: with the browser window open, click on the Apple menu and select the 'About' option
Instructions on how to disable or change the settings of cookies on your type and version of browser are available here: https://www.aboutcookies.org/how-to-control-cookies/